Review responses & profile upkeep
We answer every review, at every location, within a day.
We cover Google, Facebook, and whichever platform your industry actually uses. While we're in there we keep your hours and listing details up to date. Real people write the replies, in your voice, and someone checks them before they go out.
No contracts. Cancel any month.
What we take on
The work nobody at your company wants to own
Nobody schedules it because nobody has to, so it slips. Six months later there are ninety reviews with no reply and a listing showing last year's holiday hours.
- Every review answered, on every platform your industry uses
- Anything serious flagged to your team before we reply
- Hours, details and photos kept current
- Customer questions on your profile answered
- Competitor-submitted edits to your listing caught
- Listings kept consistent across Google, Facebook, Apple Maps and Bing
Sound familiar
Three things said in every multi-location business we talk to
- “We'll get to the reviews this week.”
- “Whoever has a spare hour can do it.”
- “How many are sitting unanswered right now?”
The third one usually gets a long pause. If nobody can answer it today, the problem isn't how your replies are written. It's that the job doesn't belong to anyone. Ask your regional managers this afternoon and see what comes back.
How it works
You set the voice once, then we handle it
Voice session
One 45-minute call, and the only one we'll ask you for. Nothing to prepare. If that's still too much, send us ten replies you've written yourself and we'll work from those.
Two weeks supervised
Every response goes to you for approval before it publishes. Most clients stop reading them closely after ten days. You can keep approvals on permanently if you'd rather.
Daily coverage
Reviews are answered within 24 hours, seven days a week. Anything involving safety, staff conduct, legal threats, or a refund goes to your named contact first and never publishes without them.
Monthly report
What came in, what we said, response times, rating movement, and the complaints that repeated. The last part is usually the useful one.
Our guarantee
Every review answered within 24 hours, or that month is free.
No exceptions for weekends, holidays or busy weeks. We'd rather credit the month than have you find out from a customer that nobody replied.
Pricing
Per location, per month
All prices in Canadian dollars. No setup fee.
Reviews
Essentials
- Google and Facebook review responses
- 24-hour response guarantee
- Escalation to your team on serious reviews
- Monthly summary
Most groups start here
Reviews + Profile
- Everything in Essentials
- Your industry platform covered, like RateMDs or HomeStars
- Hours, details and holiday hours kept current
- Customer questions answered
- Monthly photo uploads
- Listing monitoring across four platforms
- Removal requests for rule-breaking reviews
10+ locations
Group
- Everything in Reviews + Profile
- Per-location and roll-up reporting
- Regional voice variations
- A named account lead
- Onboarding for new locations included
Where we draw the line
We will not gate your reviews
What that means
Some agencies survey your customers first and only invite the happy ones to leave a public review. It's called review gating, Google's policies prohibit it, and businesses caught doing it can have their reviews stripped or their listing suppressed.
If we help you ask for reviews, we ask everyone who walked through your door, or we don't run the campaign. We will also tell you no if you ask us to write a review, respond to a review we know to be fabricated as though it were real, or dispute a negative review that follows the rules.
You're letting us speak as your business in public, so you should know where our limits are first. Canada's Competition Act also prohibits false or misleading representations, and fabricated reviews sit squarely inside that.
Who we are
A trained team, not a text generator
Qairo is a service of ImplementIQ Ltd. Every person who writes for your account is trained on your voice guide, works from a scenario playbook built from thousands of real reviews, and has their work checked before it publishes.
Software tells us the moment a review lands. A person writes the reply.
We work Eastern hours, so a Friday afternoon review is handled that afternoon, not Monday. We serve businesses outside Quebec; French-language coverage isn't ready yet and we'd rather say so than take work we can't do properly.
Free, no call required
See what's sitting unanswered
Tell us where your locations are. Within two business days you'll get your unanswered review count, your average response time, what's out of date on your profiles, and how you compare to the two nearest businesses like yours.
Got it
We'll come back within two business days with what we found. If you'd rather talk it through first, email hello@qairo.net.